Return Policy

# Return Policy

At **ReliefIndia Store**, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

## 1. Eligibility for Returns

You may request a return or replacement if:

* You received a **damaged or defective product**.
* You received a **wrong product** or an incorrect variant.
* The product is **missing parts or accessories**.
* The product received is materially different from the product shown or described on our website.

Return requests must be submitted within **7 days of delivery**.

Products must be returned in their original condition, with original packaging, accessories, manuals, and other included items wherever applicable.

## 2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other practical reasons.

Returns may not be accepted for:

* Products that have been used, washed, altered, or damaged after delivery.
* Products without their original packaging where the packaging is essential for resale.
* Products damaged due to misuse, improper installation, or normal wear and tear.
* Clearance or final-sale products, where specifically mentioned on the product page.

## 3. How to Request a Return

To request a return, contact our customer support within **7 days of delivery**.

Please provide:

* Order number
* Customer name and contact number
* Reason for return
* Clear photographs of the product
* A short video showing the issue, if applicable

Our team may review the submitted information before approving the return.

## 4. Return Approval

Once your request is reviewed and approved, we will provide instructions for returning the product.

Do not send the product back to the sender's address or supplier address without receiving return instructions from ReliefIndia Store.

Returns sent without prior approval may not be accepted.

## 5. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement depends on product availability. If the same product is unavailable, we may offer an alternative resolution or refund according to the circumstances of the order.

## 6. Refunds

If your return is approved for a refund, the applicable refund amount will be processed after the returned product has been received and inspected.

For prepaid orders, refunds will generally be made to the original payment method.

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process the refund.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

## 7. Shipping Charges

Original shipping or delivery charges may not be refundable unless the return is due to:

* A defective product
* A damaged product
* An incorrect product being shipped
* A product materially different from the description

If a return is required because of a customer preference or change of mind, return shipping charges may be deducted from the applicable refund, where permitted.

## 8. Change of Mind

We currently do **not guarantee returns simply because a customer has changed their mind**, ordered the wrong product, or no longer wants the product.

Where a product is eligible for a change-of-mind return, this will be specifically mentioned on the relevant product page.

## 9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

## 10. Refused or Undelivered COD Orders

For Cash on Delivery orders, customers are requested to accept the shipment when it is delivered.

Repeated refusal of COD shipments or providing incorrect delivery information may result in restrictions on future COD orders.

## 11. Damaged Package at Delivery

If the package appears severely damaged at the time of delivery, please take photographs or a video of the package before opening it and contact us as soon as possible.

This will help us investigate the issue with our logistics partner.

## 12. Contact Us

For return, replacement, or refund-related queries, please contact our customer support:

**ReliefIndia Store**
**Email:** reliefindia@gmail.com
**Phone/WhatsApp:** 7489731525

Please mention your **Order ID** in all communications so that we can assist you quickly.

### Important

By placing an order on ReliefIndia Store, you acknowledge that you have read and agreed to this Return & Refund Policy.